Here are some of the ways we work to earn your business and provide a quality shopping experience worthy of your time and hard-earned money. Let's do this!
SMALL BATCH, INDI PRODUCERS
The majority of our brands are small batch, domestically produced independent (or “indi”) brands who value sustainable practices and employ local talent and production partners. You won’t find them everywhere. They’re special. It’s partnering with these brands that enables us to provide you with special, limited supply pieces you won't easily find and no one else will be wearing.
COMPLIMENTARY PERSONAL FACETIME SHOPPING
Personal shopping is our jam! Simply email firstname.lastname@example.org or DM us on Instagram to set a personal shopping time, grab your device, open facetime and let's build some looks for you! We've been answering “where did you get that” for years- let’s do it together. Watch our weekly lives for suggestions too!
FREE LOCAL PICKUP AND DELIVERY
- Local and want it fast? We offer complimentary pick up in Dorchester, Ontario. Simply select "free local pick up" at checkout. We will email you when your order is ready for contactless pick up, typically within 24 hours and often within 2 or 3 hours.
- We deliver! Within 40km of Dorchester, Ontario select “free delivery” at check out and we will happily bring it to you, typically within 2-3 days.
Each order is a gift – and it arrives looking like one. Enjoy!
SUSTAINABLE CARBON FOOTPRINT MEASURES IN PLACE
We are very conscious of our globe and work hard to reduce packaging and avoid plastic. We ship in 100% compostable mailers and recycled cardboard.
FREE SHIPPING TO CANADA AND THE UNITED STATES.
We are very happy to offer free shipping on your orders:
- Over $175 to destinations within Canada
- Over $200 USD to destinations in the United States
North America is big, and shipping is costly, but we do not build shipping costs into our retail prices since we work with small batch designers and brands whose work we honour. We absorb as much of the shipping costs as we can to offer these rates:
- Canada-wide: $15
- United States: $25 CAD (approx $20 USD)
For international orders outside of North America, please email email@example.com for pricing - we will work out the best price possible with the best global carrier.
Taylor Danielle is not responsible for package delivery once tracking indicates "delivered".
RETURNS & EXCHANGES
We want you to love your purchase! Should you decide that your purchase is not right for you, we accept returns for exchange or refund provided they are postdated within 7 days of receiving your product. Product must be unused and unlaundered with original tags attached. Laundering voids a return or exchange. Here's how:
Option 1: Return by Mail. Please package your item(s) securely, include your original packing slip and ship to: Taylor Danielle, 5587 Catherine St. Dorchester, ON N0L 1G6 Canada
Option 2: Return in Person. If you are local, please email firstname.lastname@example.org to arrange drop off.
Refunds or exchanges are processed within 3 business days upon receipt of your returned package. Original shipping charges are non-refundable and return shipping is at your own expense. Taylor Danielle will not be responsible for lost or damaged return packages. We suggest sending via trackable means.
Due to the small nature of our business if you do not post date a return within 7 days of receiving your order, we are unable to offer exchange or refund. This is because we carry very limited stock and turn it over frequently.
We will contact you when your package is received to determine exchange or refund and process your choice.
NATURAL WEAR AND TEAR
We deal with high quality small batch Canadian designers and as such have every confidence that you are getting a quality product to last you for many months and years. However, due to the nature of apparel (it is worn many times, laundered etc.) we regret that we cannot refund or exchange products that shrink or stretch as this is primarily due to natural wear and tear vs. quality.
Bodysuits, undergarments, all SALE and promotional items are non-refundable or exchangeable.
Thank you for allowing us to earn your business,